Terms of Service

1. Agreement to Terms

By accessing or using reBacklog ("Service"), operated by reBacklog ("we," "us," or "our") at https://rebacklog.ai, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access the Service.

These Terms apply to all visitors, users, and others who access or use the Service, whether as a free user or paid subscriber.

2. Description of Service

reBacklog is an AI-powered software tool that analyzes websites and generates user stories, product backlogs, and strategic recommendations. The Service uses artificial intelligence technologies, including but not limited to Google Gemini, to process publicly available information and generate insights.

The Service may integrate with third-party platforms including but not limited to:

• Google Search Console (for SEO analytics)
• Trello (for backlog export)
• Linear (for backlog export)
• Feishu (for backlog export)

Your use of these integrations is subject to the respective terms of service of each platform.

3. Subscription Plans and "Unlimited" Usage

3.1 Plan Types

We offer the following subscription tiers:

• Free Plan: Limited features with usage caps
• Pro Plan: Enhanced features with expanded usage
• Team Plan: Custom enterprise solutions

3.2 Definition of "Unlimited"

IMPORTANT: Where we use the term "unlimited" in our marketing materials, pricing pages, or service descriptions, this term is used for marketing purposes and is subject to our Fair Usage Policy. "Unlimited" means:

• No pre-set hard caps on standard usage patterns typical of individual professional or small team use
• Subject to Fair Usage: Usage must not exceed what would be considered reasonable for normal business operations (typically up to 1,000 analyses or 5,000 story generations per month for Pro users)
• Anti-abuse protections: We reserve the right to throttle, suspend, or terminate accounts that engage in automated bulk processing, API abuse, reselling of outputs, or usage patterns that negatively impact service availability for other users

If your usage consistently exceeds fair usage thresholds, we may contact you to discuss upgrading to an enterprise plan or adjusting your usage patterns.

4. AI-Generated Content Disclaimer

IMPORTANT DISCLAIMER: The analyses, user stories, recommendations, and all other content generated by reBacklog are produced by artificial intelligence systems. While we strive for accuracy, you acknowledge and agree that:

• No Guarantee of Accuracy: AI-generated content may contain errors, inaccuracies, outdated information, or misinterpretations. The AI processes publicly available information which may itself be incorrect or incomplete.
• No Professional Advice: The Service does not provide professional business, legal, financial, or technical advice. All outputs should be reviewed and validated by qualified professionals before implementation.
• No Performance Guarantees: We make absolutely no guarantees, warranties, or representations that following the backlog items, user stories, or recommendations generated by the Service will result in any specific business outcomes, improvements in product performance, increased revenue, user growth, or any other measurable benefit.
• Third-Party AI Services: Our Service utilizes third-party AI providers including Google Gemini. These services have their own terms, limitations, and potential for errors. We are not responsible for any inaccuracies originating from these underlying AI systems.

You are solely responsible for evaluating the appropriateness, accuracy, and usefulness of any content generated by the Service before taking any action based on it.

5. Commercial Use Rights

Commercial use rights differ based on your subscription status. Please refer to our Commercial Use Policy for complete details.

5.1 Pro and Team Subscribers

Paid subscribers (Pro and Team plans) are granted a non-exclusive, non-transferable license to use the outputs generated by the Service for commercial purposes, including but not limited to internal business planning, product development, and client work.

5.2 Free Users and Visitors

Free users and visitors are NOT permitted to use any outputs from the Service for commercial purposes. Free tier usage is limited to personal evaluation, educational purposes, and non-commercial experimentation only.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• reBacklog, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or other intangible losses.
• We are not liable for any damages arising from: (a) your use or inability to use the Service; (b) any errors, inaccuracies, or omissions in AI-generated content; (c) business decisions made based on Service outputs; (d) loss of business opportunities; or (e) any third-party actions or content.
• Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim, or $100 USD, whichever is greater.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

7. Refund Policy

All payments are final and non-refundable. Please refer to our detailed Refund Policy for complete information.

We encourage you to use the free tier to evaluate the Service before committing to a paid subscription. By subscribing to a paid plan, you acknowledge that you have had the opportunity to evaluate the Service and accept it as-is.

8. User Responsibilities

You agree to:

• Provide accurate account information and maintain its confidentiality
• Use the Service in compliance with all applicable laws and regulations
• Not attempt to reverse engineer, decompile, or extract source code from the Service
• Not use automated systems (bots, scrapers) to access the Service without our written consent
• Not resell, redistribute, or sublicense access to the Service or its outputs
• Not use the Service to generate content that is illegal, harmful, or infringes on third-party rights
• Respect the intellectual property rights of others when inputting URLs for analysis

9. Third-Party Service Compliance

Our Service integrates with and utilizes various third-party services. By using reBacklog, you agree to comply with the terms of service of these providers:

• Google Gemini AI: Our AI analysis is powered by Google's Gemini. Your use is subject to Google's Terms of Service and AI Principles.
• Google Search Console: If you connect GSC, you must have proper authorization for the properties you access, in accordance with Google's Terms.
• Trello, Linear, Feishu: Export features require valid accounts with these services. You must comply with their respective terms when using exported data.

We are not responsible for any violations of third-party terms resulting from your use of the Service or the content you choose to export.

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy and Cookie Policy for information on how we collect, use, and protect your data.

We comply with applicable data protection laws including GDPR (for EU users) and CCPA (for California residents).

11. Intellectual Property

11.1 Our Intellectual Property

The Service, including its original content, features, functionality, and design, is owned by reBacklog and is protected by international copyright, trademark, and other intellectual property laws.

11.2 Your Content

You retain ownership of any content you input into the Service (such as URLs for analysis). By using the Service, you grant us a limited license to process this content solely for the purpose of providing the Service to you.

11.3 Generated Outputs

Subject to your subscription tier and commercial use rights, you may use the outputs generated by the Service in accordance with these Terms. We do not claim ownership of AI-generated outputs, but we retain the right to use anonymized, aggregated data to improve our Service.

12. Service Modifications and Termination

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including breach of these Terms.

13. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any disputes arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

14. International Users

The Service is operated from the United States but is available to users worldwide. If you access the Service from outside the United States, you are responsible for compliance with local laws. By using the Service, you consent to the transfer and processing of your information in the United States and other countries.

For users in the European Economic Area (EEA), we comply with GDPR requirements. For users in California, we comply with CCPA requirements. Additional rights may apply based on your jurisdiction.

15. Changes to Terms

We reserve the right to update these Terms at any time. Material changes will be notified via email or prominent notice on the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

16. Contact Information

For questions about these Terms, please contact us at:

Email: support@rebacklog.ai